Privacy Policy - LOK

Data Controller

The data controller responsible for processing your personal information is:

LOK - TEST A/S

Emdrupvej 102
2400
København

Email: info@starling-arc.com

Phone: +493050566536

Information We Collect

We collect different types of information depending on how you interact with our website and services. This includes information you provide directly and data collected automatically through your browser and device.

Information You Provide

When you contact us through forms or email, we collect information such as your name, email address, message content, and any other details you choose to share. This information helps us respond to your inquiries and provide the services you request.

We only collect information that is necessary for the specific purpose of your interaction with us. You are never required to provide more information than needed.

Automatically Collected Information

When you visit our website, certain information is collected automatically through cookies and similar technologies. This includes your IP address, browser type, device information, pages visited, time spent on pages, and referring website addresses.

This data helps us understand how visitors use our website, identify technical issues, and improve overall performance and user experience.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and gather analytics about website usage. Cookies are small text files stored on your device that help us remember your preferences and understand site interactions. For detailed information about our cookie practices, please review our Cookie Policy.

How We Use Your Information

The personal data we collect serves specific purposes related to providing and improving our services. We use your information responsibly and only for legitimate business purposes.

Communication and Support

We use your contact information to respond to inquiries, provide customer support, send project updates, and communicate about services you have requested or that may interest you.

Service Delivery

Your information helps us deliver the game development and documentation services you engage us for, including project coordination, file sharing, and technical consultation.

Website Analytics and Improvement

We analyze website usage data to understand visitor behavior, identify popular content, diagnose technical problems, and make informed decisions about site improvements and feature development.

Marketing and Promotional Communications

With your consent, we may send you information about new services, updates, and relevant industry news. You can opt out of marketing communications at any time.

Legal Compliance and Security

We process certain data to comply with legal obligations, protect against fraud and security threats, enforce our terms of service, and safeguard the rights and property of LOK - TEST A/S and our users.

Legal Basis for Processing

Under European data protection law, we process your personal data based on several legal grounds:

Consent

For certain activities like marketing communications and non-essential cookies, we process your data based on your explicit consent, which you can withdraw at any time.

Contract Performance

When you engage our services, we process necessary data to fulfill our contractual obligations and deliver the services you requested.

Legitimate Interests

We process certain data based on our legitimate business interests, such as improving our services, preventing fraud, and maintaining website security, while ensuring these interests do not override your privacy rights.

Legal Obligations

We process data when necessary to comply with legal requirements, such as tax regulations, accounting standards, and responses to valid legal requests from authorities.

Data Sharing and Third Parties

We do not sell your personal information to third parties. We may share limited data with trusted service providers who help us operate our website and deliver services, always under strict confidentiality agreements.

Analytics Providers

We use analytics services to understand website traffic and user behavior. These providers collect data according to their own privacy policies, and we configure these tools to respect your privacy preferences.

Hosting and Infrastructure

Our website is hosted on secure servers provided by trusted hosting companies. These providers have access to certain data necessary to maintain server operations but are contractually obligated to maintain confidentiality.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or when necessary to protect our legal rights, prevent fraud, or ensure user safety.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or damage. Our security practices include:

Encryption of data transmission using secure protocols

Regular security audits and vulnerability assessments

Access controls limiting data access to authorized personnel only

Secure backup procedures to prevent data loss

Employee training on data protection and security practices

While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. We continuously update our security measures to address emerging threats and maintain the highest standards of data protection.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Contact form submissions and inquiry data are typically retained for two years unless you request earlier deletion or we have ongoing business relationships that require longer retention. Analytics data is aggregated and anonymized after six months.

When data is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features

Disable cookies through your browser settings (see our Cookie Policy for more details)

Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided. We will process your request promptly in accordance with applicable data protection regulations.

Your Data Protection Rights

Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have several rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data. We may charge a reasonable fee for additional copies beyond the first request.

Right to Rectification

You can request correction of any inaccurate or incomplete personal data we hold about you.

Right to Erasure

You have the right to request deletion of your personal data under certain conditions, such as when the data is no longer necessary for its original purpose.

Right to Restrict Processing

You can request that we limit how we use your personal data under certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another data controller.

Right to Object

You can object to our processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact us at info@starling-arc.com . We will respond to your request within one month, though this period may be extended for complex requests.

International Data Transfers

Your personal data is primarily processed and stored within the European Economic Area. If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

Standard contractual clauses approved by the European Commission

Adequacy decisions confirming the recipient country provides adequate data protection

Other legally recognized transfer mechanisms

We take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately so we can delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the revision date at the top of this page and may notify you through other means such as email or a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

LOK - TEST A/S

Emdrupvej 102
2400
København

Email: info@starling-arc.com

Phone: +493050566536